We work hard to gain and keep our customers, and value them. From a business and moral point of view we would not disclose any information our clients give us without their consent...period!
Travis Heat & Air and all of its partners consider email to be private correspondence between the sender and recipient. Neither Travis Heat & Air nor any of its partners will monitor, edit or disclose the contents of your private communications, except that Travis Heat & Air and its partners may do so: (a) as required by law; (b) to comply with legal process; (c) if necessary to enforce the terms of service; (d) to investigate claims that such contents violate the rights of third-parties; and (e) to protect the rights or property of Travis Heat & Air, its partners or others.
- What personal information about you do we collect and how do we use the information we collect?
- What kind of security procedures are in place to protect the loss, misuse or alteration of the information under our control?
- With whom your personal information may be shared and how can you expect those third parties to use it?
- What other information is collected and how does Travis Heat & Air use it?
- What is a "cookie" and how is it used?
- What choices are available to you regarding the collection, use and distribution of the information?
- What else you should know about your online privacy?
1. What personal information about you do we collect and how do we use the information we collect?
Travis Heat & Air collects some personal information about you when you fill out a Contact Form. Certain information is necessary to provide you with the optimum level of service and thus we require that you provide such information on the Contact Form. However, the Contact Form also asks several optional questions which you may, but are not required to, answer. In addition to the Contact Form, we may ask you for personal information at other times, including, but not limited to, when you access other services sponsored by Travis Heat & Air.
In addition, if you choose to correspond with us through email, Travis Heat & Air may retain the content of your email messages together with your email address and our response.
2. What kind of security procedures are in place to protect the loss, misuse or alteration of the information under Travis Heat & Air's control?
3. With whom your personal information may be shared and how can you expect those third parties to use such information?
Travis Heat & Air may also disclose account information to third parties in special cases when we have reason to believe that disclosing such information is necessary to identify, contact or bring legal action against someone who may be violating Travis Heat & Air or causing injury to or interference with (either intentionally or unintentionally) the rights or property of Travis Heat & Air, or its other users, or to anyone else that could be harmed by such activities. Travis Heat & Air may disclose or provide access account information when we believe in good faith that the law requires it as well as for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.
4. What other information is collected and how does Travis Heat & Air use it?
Travis Heat & Air gathers certain usage information like the number and frequency of users to our site and its pages, certain demographic information regarding users, the operating system and Web browser that a user uses and the identity of a user's Internet Service Provider. Such information is only used by Travis Heat & Air in the aggregate to reflect the population as a whole rather than focused on individuals in order to allow us to determine how much our users use certain portions of the site so that we can improve the site to make it is as appealing as we can make it for as many of our users as possible. We may also disclose some of this aggregate information and user statistics pursuant to confidentiality agreements in order to describe our services to current and prospective clients and sponsors. In addition, like many other websites with paid advertising, we may disclose some of this aggregate information to advertisers to inform them of the number of people who have seen and clicked on their advertisements. Generally, this information is collected through traffic data and may entail the use of numeric codes that identify computers (but not specific users) such as IP addresses and through the use of "cookie".
5. What is a "cookie" and how does Travis Heat & Air use "cookies"?
6. What choices are available to you regarding the collection, use and distribution of the information?
You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you may be unable to use certain Travis Heat & Air services that require contact in order to participate.
7. What else you should know about your online privacy?
You should take the appropriate steps to protect you and your children's privacy on the Internet. You should (i) be aware of the risks of voluntarily disclosing personal information online, (ii) educate yourself and your children and (iii) use complex passwords and never disclose your password, or allow your children to disclose their password, to anyone.
Please keep in mind that whenever you voluntarily disclose personal information, including your email address, online - for example on message boards, through email, in chat areas or on websites that do not respect your privacy - that information can be collected and used by others. If you post personal information online that is accessible to the public, you may receive unsolicited email messages known as "spam" from other parties in return. Although Travis Heat & Air has strict rules prohibiting spam and we do block certain known persons from sending spam to Travis Heat & Air users, it is generally a good idea to provide personal information, including your email address, only to persons or websites that you trust and only across secure servers (SSL).
You should take steps to keep hackers from breaking your password and accessing your email account by making your password complex by using long and awkward keystroke combinations and changing it regularly. Also, you should never give your password to anyone, including someone claiming to represent Travis Heat & Air. We only ask for your password via a web page when you access our system. If you ever misplace or forget your password, we will only send reminders after appropriate security questions have been answered.
Please remember that you are solely responsible for maintaining the secrecy of your password and/or any account information. Please be careful and responsible whenever you're online.